Refund & Credit Policy
"Credits are deducted based on real processing cost. If a generation fails due to an error on our side before any provider work begins, credits are not charged. If a provider has already processed or attempted the request, credits are charged even if the output was not delivered, since that cost was incurred on our end. We do not offer cash refunds for unused credits; unused credits do not roll over between billing periods."
1. Understanding the Credit System
Telosark operates on a direct, real-cost credit metering system. Rather than charging arbitrary markups, each image generation, edit, and video render reserves and expends credits directly proportional to the computational resources and provider costs consumed to fulfill that action.
Because computational video synthesis and neural rendering consume non-recoverable GPU compute cycles immediately upon initiation, requests are metered in real-time.
2. Generation Failures & Credit Deductions
- Pre-Dispatch Failures (No Charge): If your request is blocked, validation fails, or an internal server error prevents your job from being submitted to the underlying model provider, no credits are charged. Any reserved credits are immediately released back to your available balance.
- In-Flight & Downstream Failures (Charged): Once a request has been accepted and processed by an upstream model provider, compute charges are incurred on our side. Consequently, if a generation attempt is processed by the model provider but delivery is interrupted, or the model produces an output that does not meet your subjective expectations, credits remain deducted because the real infrastructure cost was already spent.
3. No Cash Refunds & No Rollovers
Subscription tiers provide a defined monthly allocation of credits (Starter: 1,000 credits; Creator: 2,800 credits; Professional: 8,000 credits).
- No Cash Refunds: We do not issue partial or full cash refunds for subscription fees or unused credit balances under any circumstances.
- No Rollover: Monthly credits expire at the end of each respective billing cycle and do not accumulate or roll over into subsequent billing periods.
4. Subscription Cancellation
You can cancel your subscription at any time directly through your account dashboard at app.telosark.com. Upon cancellation, renewal charges will cease immediately, and your account will remain active with access to your existing monthly credits until the conclusion of your current billing period.
5. Contact & Support
If you have billing inquiries or suspect a technical error occurred on our pre-dispatch platform, please contact our support team at:
Email: dev@telosark.com