Privacy Policy
Telosark ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the Telosark platform at app.telosark.com and our related websites and services.
1. Information We Collect
We may collect information you provide directly to us, including:
- Account Information: Your name, email address, and authentication identifiers when you sign in via Google OAuth or other authentication providers.
- User Content: Prompts, text inputs, uploaded reference imagery, and generated media created through the creative studio.
- Billing & Payment Information: Payment method details, transactions, and invoice history. Payment processing is handled by authorized third-party payment gateways (e.g. Paystack); we do not store full credit card numbers on our servers.
- Usage & Technical Data: IP addresses, browser types, device identifiers, and platform telemetry collected to ensure service stability, perform rate limiting, and debug failures.
2. How We Use Your Information
We process your personal information to:
- Deliver, maintain, and optimize the generative workspace and tools.
- Transmit generation payloads to AI model inference providers to execute requested outputs.
- Track credit usage and enforce plan quotas atomically.
- Process subscriptions and provide billing notices.
- Respond to your customer support inquiries and provide technical assistance.
3. Third-Party Service Providers
To deliver AI generation capabilities and process transactions, your inputs and data may be processed by trusted infrastructure partners, including:
- AI Model Inference Providers: Generative model infrastructure (e.g., Fal.ai, Google Cloud) receives prompts and reference images strictly to render the requested media.
- Payment Processors: Gateways (e.g., Paystack) receive billing information required to execute recurring subscriptions securely.
- Database & Authentication: Cloud services (e.g., Supabase) store encrypted user profile information and database records.
4. Data Security & Storage
We employ robust industry-standard technical measures, including encrypted HTTPS transmission, Row-Level Security (RLS) on user databases, and strict API token access controls. However, no electronic transmission or cloud storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights & Data Deletion
You have the right to access, correct, or request deletion of your personal account data at any time. To request deletion of your account and associated project data, please contact our support team at dev@telosark.com.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this policy or posting a notice within the platform.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: dev@telosark.com